Make shared knowledge easier to use.
Connect policies, procedures, technical documentation and internal guidance so employees can find relevant information without knowing which folder holds it.
AI & SCOTTY · KNOWLEDGE & OPERATIONAL INTELLIGENCE
Your information.
Working together.
The answer may already exist—in a document, a business system, a service record or an operational event. Finding it should not take the rest of your day.
PROGMAX builds solutions that connect information across your organization, helping people find relevant knowledge and understand it in the context of their work.
KNOWLEDGE WITH CONTEXT
Find the information.
Understand why it matters.
A procedure explains what should happen. A service record explains what happened before. Current operational data can show what is happening now.
Bringing those sources together can help your team investigate a problem, prepare for a task or answer a customer’s question with better context.
Find relevant knowledge
Search connected documents and records using
the language people use in their everyday work.
Connect related information
Bring supporting procedures, history and business
records into the same conversation.
Keep the source in view
Include references and source details so people
can review the information behind an answer.
PRACTICAL APPLICATIONS
Less searching.
More understanding.
Start with the information your team needs most often and the questions that take the longest to answer.
Bring the history into the picture.
Combine connected work records, service notes and operational events to help people understand a situation and identify what to investigate next.
Help your team prepare a better response.
Bring relevant product information, case history and approved guidance together so your team can respond with the context they need.
BUILT AROUND YOUR INFORMATION
Useful answers begin
with reliable sources.
Connecting more information is only useful when the right people can find the right material—and understand its limits.
We work with you to define the sources, access rules and update process. The solution should make gaps and uncertainty visible, with a clear path back to the underlying information.
Discuss your information sources
01
Select the sources.
Identify the documents and systems that are relevant, who owns them and how they are maintained.
02
Respect existing access.
Design retrieval around user permissions and information boundaries, including the supporting content used to produce an answer.
03
Evaluate real questions.
Test relevance, source references and handling of missing or conflicting information against questions your team actually asks.
04
Keep knowledge current.
Define how updates, replaced documents and removed records flow through the solution.
MEET SCOTTY
Ask a question.
Explore the context.
Scotty brings a conversational approach to exploring connected knowledge and operational information.
In a manufacturing environment, that conversation could connect a work instruction with equipment history or related production records. The questions Scotty can answer depend on the sources and integrations configured for your operation.
The same approach extends beyond manufacturing—to service teams, internal operations and other information your business depends on.
Meet Scotty
LET’S START WITH A QUESTION
What does your team
spend too long looking for?
Tell us where the information lives and what people need to understand.