Get work to the right person.
Collect the required information, route requests for review and record decisions. Keep pending approvals and overdue tasks visible.
SERVICES · WORKFLOW AUTOMATION
Less chasing.
More progress.
Move work forward without relying on someone to copy the information, send the reminder or check what happens next.
PROGMAX builds automation around your business processes. We connect the steps, apply agreed rules and make responsibilities clear so routine work moves consistently.
CONNECT THE STEPS
Give every task
a clear next step.
A request arrives. Someone checks it, asks for approval, updates a system and tells another team they can begin. When those handoffs depend on memory and email, work can stall.
We map the process and identify the steps that can be automated, the decisions that need a person and the exceptions that require a different path.
Start from a defined event
Begin work when a request is submitted,
a record changes or a scheduled
activity becomes due.
Apply the business rules
Validate information, route tasks
and determine which approvals
are required.
Keep progress visible
Show what is complete, what is
waiting and who needs to take
the next action.
PRACTICAL STARTING POINTS
Repeated work.
Better coordinated.
Good automation starts with a process your team understands and an outcome you can evaluate.
Reduce repeated handling.
Validate submitted information, prepare documents from approved templates and update connected records as the process advances.
Keep the next team informed.
Create follow-up tasks, exchange status updates and notify the people responsible when work is ready or needs attention.
AUTOMATION WITH ACCOUNTABILITY
Handle the routine.
Surface the exceptions.
A workflow needs a defined response when information is missing, approval is declined or a connected system cannot complete its part.
We design those paths alongside the normal process. People retain the decisions that require judgment, with enough context to review, correct or resume the work.
Explore Systems & API Integration
01
Map the real process.
Identify the trigger, participants, information and completion criteria. Include the workarounds your team relies on today.
02
Define decisions and ownership.
Separate repeatable rules from decisions requiring review. Assign responsibility for approvals and exceptions.
03
Build and test the paths.
Test normal completion, rejection, missing information and service interruptions. Define how incomplete work is recovered.
04
Measure and improve.
Review completion times, manual interventions and recurring exceptions to identify where the process needs adjustment.
FROM THE OFFICE TO THE OPERATION
Keep the workflow
connected to the work.
Business processes often cross department and application boundaries. An approved request may create work for purchasing, production, service or finance.
We connect those handoffs to the systems people already use, with shared references and defined status updates so each team can understand where the work stands.
In manufacturing, that can include coordinating business requirements with production workflows and SHOPGRID® integrations.
Explore SHOPGRID® Production WorkflowsAI WHERE IT ADDS VALUE
Bring context
into the process.
Some tasks involve information that does not arrive in a predictable format.
AI can help classify incoming requests, summarize supporting material or extract proposed values from documents. Those outputs can then pass through validation and review before the workflow acts on them.
We define where AI assists, where established rules apply and where a person must approve the next step.
Explore AI IntegrationSTART WITH ONE PROCESS
Where does your
work get stuck?
Show us the repeated task, the manual handoff or the approval everyone keeps waiting for.